Privacy Policy

1. Introduction

777xp ("777xp", "we", "us", "our") operates the online casino and sports betting platform accessible at https://777xp.club. This Privacy Policy ("Policy") sets out how 777xp collects, uses, discloses, stores, and protects the personal information of users ("you", "your") who access or use the 777xp platform, including all games, features, payment services, customer support channels, and marketing communications.

By registering an account with 777xp or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to any part of this Policy, you should not register for or use the 777xp platform.

This Policy should be read alongside the 777xp Terms & Conditions and Responsible Gaming policy.

2. Data Controller

777xp is the data controller responsible for your personal information collected and processed through the 777xp platform. As data controller, 777xp determines the purposes and means by which your personal data is processed.

For any privacy-related queries, requests, or complaints, you may contact 777xp's data protection team using the contact details provided in Section 14 of this Policy. We will acknowledge all data-related requests within five business days and respond substantively within thirty calendar days of receipt.

3. Personal Data We Collect

777xp collects personal data that is necessary for providing its services, complying with legal obligations, and maintaining the security and integrity of the platform. The categories of personal data we collect include:

Identity Data:

• Full legal name as provided at registration
• Date of birth (for age verification purposes)
• Copy of government-issued identity document (CNIC or passport) where KYC verification is required
• Selfie photograph where identity verification processes require it

Contact Data:

• Pakistani mobile number in 03XX format
• Email address
• City or region of residence (optional, collected where provided)

Financial Data:

• JazzCash or Easypaisa mobile wallet account number
• Bank account details for HBL, UBL, Meezan Bank, or Bank Alfalah transfers where used
• Card details (processed by our payment service providers; 777xp does not store full card numbers)
• USDT TRC20 wallet address where cryptocurrency is used
• Transaction history including deposits, withdrawals, and bonus activity

Technical & Usage Data:

• IP address and geolocation data derived from IP
• Device type, operating system, and browser type
• Session timestamps, login history, and duration of sessions
• Pages visited and features accessed within the platform
• Game play history including games played, stakes placed, and outcomes
• Betting history including markets wagered on, odds taken, and results

Communications Data:

• Records of customer support interactions via live chat
• Email correspondence with 777xp support or compliance teams
• Responses to surveys or feedback requests where you participate voluntarily

4. How We Collect Your Data

777xp collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the platform, including through cookies, server logs, and session tracking technologies.
• Third-party sources: Identity verification results from KYC service providers; fraud screening data from risk and compliance partners; payment transaction confirmation from payment processors including JazzCash, Easypaisa, and banking partners.

5. How We Use Your Personal Data

777xp processes your personal data for the following purposes:

• Account management: Creating, maintaining, and managing your 777xp player account.
• Service delivery: Providing access to casino games, sports betting markets, live dealer tables, fishing arcade games, and all other platform features.
• Payment processing: Processing deposits from and withdrawals to your chosen payment method, including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, cards, and USDT TRC20.
• Identity verification: Complying with Know Your Customer (KYC) obligations, age verification requirements, and anti-money laundering (AML) regulations.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct.
• Responsible gaming: Monitoring player activity to identify indicators of problem gambling and providing appropriate interventions including the application of player-requested limits or exclusions.
• Customer support: Responding to your queries, complaints, and requests through the live chat and email support channels.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to your registered email or mobile number, where you have not opted out of such communications.
• Platform improvement: Analysing aggregate usage data to improve the platform, game selection, payment options, and user experience.
• Legal compliance: Meeting obligations under applicable laws and cooperating with regulatory authorities as required.

6. Legal Basis for Processing

777xp processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and 777xp, including account management, service delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable legal obligations including AML regulations, KYC requirements, and age verification mandates.
• Legitimate interests: Processing carried out in pursuit of 777xp's legitimate business interests including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications, where you have provided explicit consent. You may withdraw consent to marketing at any time by contacting support or using the unsubscribe link in any marketing email.

7. Data Sharing & Disclosure

777xp does not sell your personal data to third parties. We may share your personal data with the following categories of recipients where necessary to deliver our services or comply with legal obligations:

• Payment service providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, UnionPay, and cryptocurrency network processors, solely to process your financial transactions.
• Identity verification providers: Third-party KYC service providers used to verify the identity and age of players in accordance with platform compliance requirements.
• Game content providers: Game software studios whose titles are hosted on the 777xp platform may receive technical gameplay data for the purpose of game operation and support.
• Fraud and risk management providers: Specialist third-party services used to detect and prevent fraud, money laundering, and account abuse.
• Regulatory authorities: Law enforcement agencies, gaming regulators, and other governmental bodies where 777xp is legally required to disclose information.
• Professional advisers: Legal, accounting, and auditing firms acting as service providers, subject to confidentiality obligations.

All third-party service providers engaged by 777xp are required to process personal data only on 777xp's instructions and are bound by contractual data protection obligations consistent with this Policy.

8. Data Retention

777xp retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting obligations.

As a general principle, 777xp retains player account data, transaction records, and KYC documentation for a minimum period of five (5) years following account closure or the last transaction date, whichever is later. This retention period is driven primarily by anti-money laundering regulatory requirements.

Technical usage data and log files may be retained for shorter periods of twelve (12) to twenty-four (24) months depending on the category of data. Marketing consent records are retained for the duration of any active marketing relationship and for a period thereafter sufficient to demonstrate compliance.

When personal data is no longer required for any legitimate purpose, 777xp will securely delete or anonymise that data in accordance with applicable data handling standards.

9. Data Security

777xp implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 777xp platform
• Encryption at rest for sensitive stored data including payment information and identity documents
• Access controls ensuring that only authorised personnel with a legitimate need can access personal data
• Multi-factor authentication requirements for internal staff accessing sensitive systems
• Regular security assessments and penetration testing of platform infrastructure
• Incident response procedures for identifying, containing, and reporting any data security incidents

While 777xp takes data security seriously, no transmission over the internet or method of electronic storage is completely secure. You are responsible for maintaining the confidentiality of your own 777xp account credentials and for taking reasonable precautions on your own devices.

10. Cookies & Tracking Technologies

777xp uses cookies and similar tracking technologies on the platform for the following purposes:

• Strictly necessary cookies: Required for the platform to function, including session management, authentication, and security. These cannot be disabled.
• Functional cookies: Remember your preferences and settings to provide a personalised experience, such as language and display settings.
• Analytics cookies: Collect aggregated data about how players use the platform to help 777xp improve site performance, navigation, and content relevance.
• Marketing cookies: Used to deliver relevant promotional communications within the platform. These are used only where you have not opted out of marketing.

You may manage cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect the functionality of the 777xp platform.

11. Your Data Rights

Subject to applicable law, you have the following rights regarding your personal data held by 777xp:

• Right of access: You may request a copy of the personal data 777xp holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to 777xp's legal retention obligations which may override this right in certain circumstances.
• Right to restriction: You may request that 777xp restrict the processing of your data in certain circumstances.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing. Where you object to marketing, 777xp will cease processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact 777xp using the details in Section 14. We may require verification of your identity before processing any data rights request.

12. Minors

The 777xp platform is strictly intended for individuals aged 18 years and above. 777xp does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

If you believe a minor has registered on the 777xp platform, please contact us immediately at [email protected] so the matter can be investigated and resolved promptly.

13. Changes to This Policy

777xp reserves the right to update or amend this Privacy Policy at any time. Material changes to the Policy will be communicated to registered players via email notification or a prominent notice on the platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the 777xp platform following any update to this Policy constitutes your acceptance of the revised terms. If you do not agree to the revised Policy, you should close your account and discontinue use of the platform.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact 777xp as follows:

Email: [email protected]
Live Chat: Available 24/7 via the chat icon on the 777xp platform.

We aim to acknowledge all privacy-related enquiries within five (5) business days and to respond fully within thirty (30) calendar days of receipt. For complex requests, we may notify you if additional time is required, with a maximum response period of ninety (90) days in such cases.